The minimum order is $250.00. All orders less than the minimum amount will be subject to a $25.00 surcharge. All prices are subject to change without notice and we are not responsible for typographical errors.
Unless otherwise specified, all shipments are sent UPS Ground Service. Expedited Services are available upon request.
LTL carriers may also be used upon request.
NOTE: LTL Policy: All claims of shortages or damages will only be accepted if LTL Bill of Lading receipt notes such at time of delivery from recipient. Please count the total number of cartons received and that it matches the number of cartons stated on the LTL Bill of Lading receipt. Master Cutlery, LLC. will not be responsible for any shortages or damages if LTL Bill of Lading is signed for without notations of such.
Volume discounts are available based on the total order amount:
- $350.00 - $599.99 order - 10% discount on all Regular priced items.
- $600.00 - $999.99 order - 15% discount on all Regular priced items.
- $1000.00 - $1,499.99 order - 17% discount on all Regular priced items.
- $1,500.00 and up order - 20% discount on all Regular priced items.
There are NO further discounts on closeout prices or package deals.
COD Money Order, Visa, Master Card, Discover, and Prepay terms are accepted. Prepaid orders in the form of wire transfers, checks, and money orders will be shipped after payment is processed.
New customers paying by credit card must have their first order shipped to the billing address of their credit card. A Credit Card Authorization form
must be signed and on file prior to shipping any order. COD Company Check and Net 30 open accounts will only be extended to customers who submit the following information:
- A signed and completed Master Cutlery credit application. The application must include a bank reference and three current, accepted trade references.
- A copy of your state tax resale certificate and current business license.
- A bank verification form to be submitted by your bank.
- Processing may take 7-10 business days depending upon your bank and trade references.
ALL New customers applying for COD Company Check or Net terms MUST prepay their first order or pay by COD Money Order or Credit Card.
NOTE: Master Cutlery, LLC. reserves the right to deny credit to any applicant or revoke terms upon any time. In the event Master Cutlery, LLC. is required to employ counsel to enforce these terms and conditions, the prevailing party shall recover its reasonable attorney's fees and costs incurred in any litigation.
No merchandise older than 3 months from the date of purchase can be returned.
All returns are subject to a 20% restocking fee.
A Return Authorization # must be obtained before any returns.
Customers may fax or email with their request and must provide a list of item numbers, quantity, and invoice amount. An RA# will be issued to the customer within 48 hours. The RA# must be written on the outside of all boxes on the items that customer is authorized to return; otherwise returns will not be accepted. The return must be received within 12 business days after the RA# has been issued. RA will expire at the end of 12 business days and returns will not be accepted. Only items listed on the RA will be credited; all other additional items will be discarded
All returns must include a copy of the original invoice indicating the items returned and reason(s) for the return.
Freight cost for all returns is the responsibility of the customer. Master Cutlery will not be liable for inbound freight. Freight damages must be reported within 2 business days. Please have the damaged product in its original box sealed and ready for pickup by the carrier. Upon carrier inspection, Master Cutlery will issue a replacement or credit.
Defective merchandise returns must follow the same RA# procedure listed above. Upon receipt and inspection of defective merchandise, the dealer will receive either an identical replacement or credit to their account only if there is a manufacturerâ€™s defect.
All defective items returned without original packaging must include all accessories and parts to be accepted for credit. Defective merchandise that is misused will be discarded and no credit will be issued.
Credit for approved returned merchandise will be posted to the customers account within 20 business days from the day we receive and inspect the merchandise. No checks will be issued to the customer. For merchandise paid by credit card, customer will receive a credit posted to the original credit card.
Shortages must be reported within 3 business days of receiving the order, otherwise the order will be considered complete. If Master Cutlery inspection confirms there is a shortage, a credit or replacement will be issued otherwise questionable shortage claims will not be honored.
LTL shortages must be noted on the Bill of Lading, if the shortage is not noted Master Cutlery will not be able to honor the claim.